With a large emphasis on quality, our coffee goes through quality control tests, meaning only coffee that meets our QC standards will be sent. We don't typically exchange or accept returns on coffee; however, if you are unsatisfied with the quality of your beans, please contact our team at firstname.lastname@example.org
Merchandise and Equipment
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Domestic and International Returns
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send instructions on how and where to send your package. Blume Coffee does not cover the return shipping costs; any items returned to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can resolve the issue as soon as possible.
You can always contact us for any return questions at firstname.lastname@example.org